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Privacy policy

Privacy Policy

Last updated 10th August 2020

Second Skin provides peer-to-peer online marketplace software that allows you to buy and sell second hand apparel. When you use our website, we store and process certain information about you. This Privacy Policy sets out how Second Skin collects, uses and shares information that identifies you, or is associated with you.

We collect data about you in order to provide you with a safe and effective service and will only collect data about you that we deem necessary for this purpose.

Second Skin is operated by Big Fan Limited, incorporated and registered in England and Wales under company number 07480736 and with registered office at 86-90 Paul Street, London, EC2A 4NE, United Kingdom ("we", "our", or "us").

What data do you collect about me?

Identity data including first name, last name, display name
Contact data including email address, billing and shipping addresses and telephone numbers
Financial data including bank account and payment card information
Transaction data including details of messages with buyers/sellers and details of what products you have purchased
Technical data including IP address, login data, browser type and version, timezone setting and location, browser plugin type and versions, operating system and platform, and other technolocy on the devices you use to access our service.
Usage data including informtion about how you use our service
Marketing and communications data including informtion about your preferences on receiving marketing from us, and from third parties

Data that we collect with you sign up

Data Collected Reason
Your name To identify you and so we can contact you by your name
Your email address So that we can send you communication about your account and transacational information in the course of using the service
A display name To identify you to other users on the service so that you do not have to use your real name. This will appear on any listings that you create.
A user name So that you can change the URL that your profile is accessible by
Your date of birth To verify that you are eligible to join the service
A password So that you can assess the website and keep your account secure
Profile text where you can write about yourself for other users to see So that other members can find out about who you are
Profile picture So that other members can see what you look like
Marketing preferences So that we know what type of emails you would like to receive

Data that we collect while you use the service

Data Collected Reason
Members that you follow So that you can keep a record and others can see who you have followed
Messages sent and received by you So that members can message each other to faciliate the sale process
Messages sent and received by you So that members can message each other to faciliate the sale process
Search terms that you are using and the categories you are browsing So that we can provide you with helpful and tailored suggestions for items you might be interested in
The geographical area you are browsing in So that we can provide you with helpful and tailored suggestions for items you might be interested in

Data that we collect when you become a seller

Data Collected Reason
Specific information about an item you post for sale So that members can search for your item and assess whether it is something they would like to purchase from you
The country you are selling and dispatching from So that members know where an item will be shipped from
Bank account data (passed directly to Stripe and not processed by Second Skin) So that we can enable payouts to your bank account when you sell an item
Additional personal information requested by Stripe depending on the country you are located in (this may include social security numbers and your date of birth) So that we can pass this securely and directly to Stripe to verify your identity as required by law
Photo of your driving licence, passport and/or utility bills as requested by Stripe So that we can pass this securely and directly to Stripe to verify your identity as required by law
Your feedback on the transaction So that we can record this feedback on buyers' profiles for others to see. This helps other sellers decide whether they want to engage with a buyer.

Data that we collect when you purchase an item

Data Collected Reason
Your payment card details So that we can take payment for the item you have purchsed. Card data is sent directly and securely to Stripe. Second Skin does not store or process this information
Your address So that the seller knows where to ship your item
The status of your transaction Information about the status of your transaction is returned from Stripe so that we can confirm to a seller that the item was successfully purchased
Your feedback on the transaction So that we can record this feedback on sellers' profiles for others to see. This helps other buyers decide whether they want to engage with a seller.

Data that we collect about your device

We collect information about the computer, tablet, smartphone or other electronic device you use to connect to our Service. This information can include details about the type of device, unique device identifying numbers, operating systems, browsers and applications connected to our Service through the device, your Internet service provider or mobile network, your IP address and your device’s telephone number (if it has one).

Typically, the information we collect about how you use or connect to our Service is associated with your device and not you as a named individual. However, if you are logged into a registered account you have with us this information may also be associated with you directly.

We use information about your device in order to optimise the presentation and functioning of our Service to you on your device and in the legitimate interests of ensuring that banned users are not able to access the Service by creating a new account.

Storing and transferring your personal information

Timeframe – We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements. If you have an account with us your Personal Information will be kept by us for as long as your account remains active. If you deactivate your account, or we deactivate it due to a prolonged period of inactivity on your part, your personal information will be kept for a reasonable period of time after this so that we can complete any activities already initiated or where we have a need to retain your personal information for legal or technical reasons (including back-up systems) for example to retain proof of transactions for the enforcement of our rights, and to enable the other party to a transaction to access records of past purchases or sales. Following this period we will either delete the information or change it to a form that does not identify you. For details of retention periods for other aspects of your personal information please contact us at [email protected]

Cookies and local storage – we may store information (which may include personal information) locally on your device using cookies and other browser and application storage methods. For further information please see our Cookies Policy.

Transfers outside of your country of residence – the personal information we collect may be transferred to and stored in countries outside of the EEA including to our affiliates and our third party Service moderators.

Your rights

Right to access your information - You are entitled to see the information held about you and to check that we are lawfully processing it, and we shall comply with our obligations under applicable data protection legislation in relation to any request by you. We may charge you a reasonable fee or refuse to comply with your request if it is clearly unfounded, repetitive or excessive. We try to respond to all legitimate requests within one month (once we have been able to verify your identity). Occasionally it may take us longer than this if your request is particularly complex or you have made a number of requests.

Right to request correction of your information - You may ask us to make any necessary changes to ensure that the data we hold about you is accurate and kept up to date. Please keep us informed if your personal information changes during your relationship with us.

Right to request erasure of your information - In certain circumstances you may also ask us to erase personal information relating to you. We may not always be able to comply with your request for specific legal reasons which will be notified to you, if applicable, at the time of your request. You can exercise your right to delete certain personal information about you by closing your account with us, although we may need to keep some information about you in accordance with the “Storing and transferring your personal information” section above.

Right to object to processing - You may object to use processing your personal information where we are relying on a legitimate interest where you believe it impacts on your fundamental rights and freedoms. We will consider any such objection, however in some cases we may demonstrate that our legitimate grounds override your rights and freedoms. You may also object to us processing your personal information for direct marketing purposes (see “Your Marketing Preferences” above for further information about how to do this).

Right to restriction of processing - You may ask us to suspend the processing of your personal information in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Right to request the transfer of your information - You have the right to request a transfer of certain of your personal information to you or a third party of your choice, which we will provide in a structured, commonly used, machine-readable format.

Right to withdraw consent - Where we are relying on your consent to process your personal information you may withdraw this consent at any time (which you can do by changing the settings in your mobile device in relation to location data or by changing the privacy settings on your social networks in relation to information we collect from those networks).

Right to opt-out of behavioural analytics - If you do not want us to conduct behavioural analytics for the purposes of Second Skin's internal algorithm used to display relevant sellers and items to you or to display your items to the most relevant potential buyers, you must close your Second Skin account and cease using our Service. This is because it is essential to Second Skin to suggest the right items and sellers to you and to display your items to the right buyers which we can only do by learning about your tastes and preferences and the types of products you list.

To exercise any of the above rights, or if you have any questions relating to your rights, please contact us by emailing [email protected] We may need to request specific information from you when you exercise your rights to confirm your identity and to speed up our response. We may not be able to fulfil your request if we are not able to identify you.

Most of the personal information we hold about you is either available directly from viewing your account and looking back over your own activities or is available from the social networks that you have connected to our Service. If you think that there is other personal information which you think we hold, please contact us by emailing [email protected] Please provide as much information as you can about the personal information you are looking for and we will be happy to try and help you find it.